Supporting Industry Best Practice
LOLL is bound by the provisions of the Privacy Act 1988 (Cth)– external site, including the Australian Privacy Principles– external site . The aim of LOLL is both to support and to ensure that it complies with the NPPs that form the basis of laws introduced to strengthen privacy protection for the general public. We believe that in supporting industry best practice this statement will address any potential concerns you may have about how personal information you provide to us is stored, used and accessed.
Collection of Information
LOLL receives and stores transaction information, the information you enter on our website or have provided to us in application, registration or administration processes.
No personal information is collected when you browse anonymously. Anonymous browsing is when personally identifiable information is not required by an individual to gain access to our website. In addition, personally identifiable information such as name and contact details (email addresses) are only collected when you make an enquiry, subscribe to email updates or make a purchase.
Email communications from LOLL
The e-newsletter is emailed to people who have subscribed via the Mail Chimp service set up on our website. All email subscribers have an option to unsubscribe if required.
Storage & Security of Personal Information
LOLL takes all reasonable steps to ensure the security of our system and will not be held responsible for events arising from unauthorised access of your personal information.
Accessing and Changing Your Personal Information
LOLL attempts to ensure that all personal information collected and stored in its database systems is correct and accurate. You may at any time request access to the information we have collected from you and obtain a more in depth explanation about how the information is used by emailing us.
We will endeavour to meet or advise of the outcome of a request within 7 business days of receipt.
If at any time you wish to change personal information that is incorrect or wish to have your personal information deleted, please contact us using the details below. Unless personal information is required for administrative or legal reasons we will take all reasonable steps to meet such requests at the earliest possible opportunity.
You also have the right to request access to your personal information at any time. We will be able to assist you with such a request and this information will be forwarded to you within 5 working days.
For any privacy issues or concerns, you can contact our National Privacy Officer by phoning 0448 999877.
LOLL welcomes ideas and feedback about all aspects of the site. We store feedback that users send to us. This feedback will be used to administer and refine the service.