FAQs

How does Collection Work?

You can collect your order from Mosman, NSW just select the collection option at the checkout.  I will then get in touch and we can work out a collection time.  Please note that I work from home and therefore it is not like an office that you can go to at any time.

Does LOLL stand for anything?

Yes, it stands for…
Lots OLove Lara

Find out more here

What designs do you have?

At the moment there are 5 designs, 2 in regular towel and 3 turkish towel.  Every towel is a limited edition, so grab them when you see them otherwise they will be gone!!

Where are LOLL towels made?

The toweling ones are made in China.  The turkish towel ones are made in Turkey.

Do you ship to UK, USA or other places?

Yes 🙂 We will ship to you anywhere in the world for one flat rate.  All orders are sent from Sydney, Australia at the moment so they will take up to two weeks to arrive if you are not in Australia.

What are LOLL towels made from?

100% cotton with plastic zips that won’t rust when they get wet.

How are orders sent?

Within Australia we use Sendle (which is Couriers Please or Fastway) or Australia Post, depending on if you have a PO box that the order is going to.

Outside Australia all orders are sent by Australia Post.

Can I track my Order?

Yes, we will put your email address in the tracking system and you will get automatic email updates on when you will receive your order.

Can I get free shipping?

Yes, just sign up to our newsletter for a free shipping code on all orders within Australia, otherwise shipping is a $10 flat rate PER ORDER not per item :).  Outside of Australia there is a AUD$15 charge per order.

How can I pay?

You can pay using PayPal or your credit card (Visa, Mastercard or Amex).  There are no fees for using your card.

What about returns?

If you aren’t happy for any reason you can return it to us within 30 days of your purchase for a full refund.  Just email us to let us know to expect it, for full details on refund please visit our refund policy page.